Frequently Asked Questions
Select the topic you need help with, then click on the questions to see the answers.
Important: You cannot do Englishlink lessons on the following devices: iPad,
iPod, iPhone, cell/mobile phones.
| Software Needed | Javascript |
| Become a Student | My Login |
| User's Guide | Worksheets |
| Videos | Lessons |
| Placement Test | Unit Test |
| Question and Answer Board | Certificates |
| My Account/Profile | Report a Problem |
Software Needed
- What computer programs do I need?
-
- Your computer must have the following programs installed. Please update these regularly.
(needed to open the Worksheets)
(needed by the Englishlink system)
(needed to watch our videos)
- Your computer must have the following programs installed. Please update these regularly.
- Which Internet browsers can I use?
-
Mozilla Firefox 3.0 and above.
Download Mozilla Firefox
Microsoft Internet Explorer, version 6 and higher.
Download Internet Explorer
Apple Safari for Macintosh or PC, version 3 and higher.
Download Safari 3
Google Chrome
Download Google ChromeIMPORTANT: INTERNET EXPLORER and GOOGLE CHROME users: you need to allow pop-ups to print the Worksheets. - What equipment do I need?
-
- Broadband Connection - dial-up connection is too slow for our videos
- A printer for printing worksheets and other materials. If you do not have a printer, you can save the documents, and open them when needed.
- Headphones or speakers to listen to your teachers. You can listen directly from your computer, but the sound might not be very good.
- Can I study if I do not have a printer?
-
- That is OK. Save the worksheets and open them when needed. However, it is better to print them to keep for reference, and to study for the tests.
Javascript
- How to enable Javascript for INTERNET EXPLORER?
-
- Watch this video to see how to enable javascript.
- Watch this video to see how to enable javascript.
- How to enable Javascript for FIREFOX?
-
- Watch this video to see how to enable javascript.
- Watch this video to see how to enable javascript.
- How to enable Javascript for CHROME?
-
- Watch this video to see how to enable javascript.
- Watch this video to see how to enable javascript.
Become a Student
- How do I become an Englishlink Student?
-
- Please register to begin your 100% free lessons with us. Click here to register!
- You must have an active email address to register. You will receive a confirmation email with your login details.
- Watch this video to see how to become a student.
- What if I don't have an email address?
My Login
- How do I get my login details?
-
- If you have registered, but not receive your login details email, click here to have the information resent. Check your junk/spam mailbox for your email!
- If you have NOT registered, please do. Click here to register. Check your junk/spam mailbox for your email!
- Watch this video to see how to get your login details.
- How do I login?
-
- Watch this video to see how to login.
- Watch this video to see how to login.
- How do I get my password?
-
- Watch this video to see how to receive your password.
- Watch this video to see how to receive your password.
- How do I change my password?
-
- Click here to change your password.
- Why can't I log in?
-
- If you have NOT registered, please do. Click here to register. Check your junk/spam mailbox for your email!
- Your Javascript may be turned off (disabled). You MUST turn on (enable) Javascript to do the lessons. If you need help to do this, click here.
- Did you change your password? If you cannot remember your new password, we will resend it. Please click here to get your password emailed to you.
User's Guide
- Where is the User's Guide?
-
- Click here for the User's Guide.
- Why can't I see the Worksheets?
-
- Watch this video to learn how to find and print your Worksheets.
- Watch this video to learn how to find and print your Worksheets.
- Why can't I see my Worksheets in FIREFOX?
-
- You need to download the current version of Adobe PDF Reader and Flash Player.
- If Adobe Reader does not work for you, please install Foxit.
- Why can't I see my Worksheets in GOOGLE CHROME?
-
- Watch this video to learn how to turn off the pop-up blocker in Chrome.
- Watch this video to learn how to turn off the pop-up blocker in Chrome.
Worksheets
Videos
- Why do the videos not load/play?
-
- Some videos are bigger than others, so please be patient while videos load.
- If there is no video, you must download Flash Player
- The videos are slow to load.
-
- To watch our videos, you need good broadband Internet service. If you are on a dial-up connection, Englishlink may not be suitable for you.
- The sound in the videos is distorted and choppy.
-
- Please download the current version of Flash Player
- I can't hear the teacher talking in the video
-
- Turn up the volume on your computer.
- Watch this video to learn how adjust the volume for your lessons.
Lessons
- I have finished Lesson 1. Why can't I open Lesson 2?
-
- Watch this video to learn what you need to do to access lesson 2.
- Watch this video to learn what you need to do to access lesson 2.
- Why can't I see the full screen when doing my Lessons?
-
- It is possible that your browser is viewing things in a large size and it is not fitting on the page.
- Go to go to view/page and reduce the size of your text in the browser.
Placement Test
- How to do the Placement Test?
-
- Watch this video to learn how to do the Placement Test.
- Watch this video to learn how to do the Placement Test.
Unit Test
- Why can't I see the 'Next' button when doing my Unit Test in INTERNET EXPLORER?
-
- It is possible that your browser is viewing things in a large size and it is not fitting on the page.
- Watch this video to learn what you need to see the 'Next' button.
- Why can't I see the 'Next' button when doing my Unit Test in FIREFOX?
-
- It is possible that your browser is viewing things in a large size and it is not fitting on the page.
- Watch this video to learn what you need to see the 'Next' button.
- Why can't I see the 'Next' button when doing my Unit Test in CHROME?
-
- It is possible that your browser is viewing things in a large size and it is not fitting on the page.
- Watch this video to learn what you need to see the 'Next' button.
Question and Answer Board
- Where is the Question and Answer Board?
-
- Click here to access all Questions and Answers for the Lessons.
Certificates
- When do I get my certificate?
-
- After you complete the 10 Lessons and Review Lesson in a Unit of Study, and then pass the Unit Test, you will receive a certificate through email.
- Why did I not receive my certificate?
-
- After you pass the test, and have reviewed your results, you MUST click on the Finish button.
- Please email us and we will resend your certificate. Check your junk/spam mailbox for your email!
- Can I add my photo to the certificate?
-
- Sorry, we cannot attach a photo or any other item to your certificate.
My Account/Profile
- How can I change my account/profile details?
-
- Click here to make any changes to your information. Please note, if you want to change your name, you must email us the change.
Report a Problem
- I want to tell Englishlink about an issue/mistake in a Lesson.
-
- Click here to email us.
- How do I take a screenshot (picture) of problem in a Lesson?
-
- If we ask you to show us your problem on the computer, this is how to take a screenshot (picture):
- Go to the page that you want to show us.
- Press the print screen button (next to F12) or fn + print screen (prt sc)
- Go to Outlook, Paint or another imaging program, and paste (ctrl + v) the image.
- You can edit out the parts of the picture you don't want
- If you are using Paint or another imaging program, save the picture as an image, and email it to us.