What you will learn in this lesson
- describe jobs in the office
- listen to telephone conversations
- answer the phone and introduce yourself / company
- apologize for absent people people who aren't at work and offer to take a message
- ask to speak with someone in another department / company
- leave a message
- use intonation to sound friendly
What do you need for this lesson?
- a pen / pencil, and some paper
- an English dictionary
How long will it take to complete this Unit?
This Unit will generally take around 1 hour to complete. Take your time to do the lesson, there is no time limit!